Shipping, Return & Refund Policy

1. Shipping Policy

1.1 Shipping Methods

We offer the following shipping options:

• Free Standard Shipping: 7-14 business days (Worldwide)
• Express Shipping: 3-5 business days - $15.99
• Priority Shipping: 1-2 business days - $29.99

1.2 Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Processing time may be extended during peak seasons or sales events.

1.3 Shipping Destinations

We ship to most countries worldwide. Some restrictions may apply to certain products or destinations. International orders may be subject to customs duties and taxes.

1.4 Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can also track your order through our Order Tracking page.

2. Return Policy

2.1 Return Window

We offer a 30-day return window for most products. The return period begins from the date of delivery.

2.2 Return Conditions

To be eligible for a return, your item must be:

• In the same condition you received it
• In the original packaging
• Unused and undamaged
• Accompanied by proof of purchase

2.3 Non-Returnable Items

The following items are not eligible for return:

• Personal care items (for hygiene reasons)
• Downloadable software or digital content
• Gift cards
• Items marked as final sale
• Custom or personalized items

2.4 Return Process

To initiate a return:

1. Contact our customer service team within 30 days of delivery
2. Provide your order number and reason for return
3. Receive return authorization and shipping label
4. Package and ship the item back to us
5. Wait for processing and refund (5-10 business days)

3. Refund Policy

3.1 Refund Timeline

Refunds are typically processed within 5-10 business days after we receive your returned item. The time to appear in your account depends on your payment method:

• Credit/Debit Cards: 3-7 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-10 business days

3.2 Refund Amount

You will receive a full refund for the product cost. Shipping costs are only refunded if the return is due to our error or a defective product.

3.3 Partial Refunds

Partial refunds may be issued in the following cases:

• Item returned in less than original condition
• Missing original packaging or accessories
• Return initiated after the 30-day window

4. Damaged or Defective Items

4.1 Damage During Shipping

If your item arrives damaged:

1. Document the damage with photos
2. Contact us within 48 hours of delivery
3. We will arrange for a replacement or refund
4. Return shipping costs are covered by us

4.2 Manufacturing Defects

For items with manufacturing defects discovered after use:

• Contact us within 90 days of purchase
• Provide detailed description and photos of the defect
• We may offer repair, replacement, or refund
• Return shipping costs are covered by us

5. International Returns

International returns are subject to the same policies as domestic returns. However, customers are responsible for:

• Return shipping costs (unless due to our error)
• Customs duties and taxes on returned items
• Compliance with local import/export regulations

6. Contact Information

For questions about shipping, returns, or refunds, please contact us:

7. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any policy changes.